软件测试ITIL教程.pptxVIP

ITIL V3Overview 228 八月 20232AgendaWhat is ITIL?Service Management as a practiceService LifecycleService StrategyService DesignService TransitionService OperationContinual Service ImprovementConcepts, PrinciplesReferences Resources 328 八月 2023 What is ITIL? ? IT Service Management as a practice ? Produced by Office of Government Commerce (OGC) ? Non proprietary and Crown Copyright ? Published by The Stationery Office ? Guidance rather than standard ? Organizations will need to adopt and adapt the processes ? Supported by software solutions The UKs Office of Government Commerce (OGC) has docum