Qs9000审核员培训教材（推荐英语版ppt185）.pptxVIP

INTERNAL AUDITING FORQS-9000WelcomeRestrooms BreaksRegistration sheetsPhonesEvaluationsFor assistance after this course...IntroductionsNameCompanyTitle/PositionCurrent responsibilitiesExperience in quality systemsExperience in auditingWhat do you expect to learn from this course?AgendaAuditing fundamentalsThe audit systemHuman factors role in auditingAudit preparationAudit performanceOpening meetingClosing meetingAudit reportFollow-up actionCase studyExamExam (3-1/2 hours)1-1/2 hours Part 1 (open book)Seven case studiesAnswer as the team leaderIf there is a nonconformance, cite the closest element/subelement of QS-900015 minute break2 hours Part 2 (closed book)General questions about auditingMultiple choice/fill in the blank/true-falsePart 3 (closed book)QS-9000 requirementsMultiple choice/fill in the blank/true-falseMODULE 1IntroductionIntroductionThis module will discuss:Definition of qualityCost of nonqualityCost of qualityPrevention costsAppraisal costsQuality systemDefinition of QualityQuality = ?Definitions of QualityDictionary A characteristic or attribute of something; property; a feature. Excellence; superiority. Degree or grade of excellence.Deming Quality has meaning only in terms of the customer, his needs, what he is going to use it for. Continuous improvement.Definitions of QualityJuran Fitness for use/fitness for purpose as seen by the user. For long-lived items: availability, reliability and maintainability (the “abilities”).Regulated Industries Meeting specifications or requirements. Definitions of QualityCrosby Conformance to requirements.Ishikawa Products and services which are economical, most useful, and always satisfactory to the consumer.ISO 8402 The totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs.Costs of NonqualityWaste due to scrap or rejected itemsReperformance of workInefficient use of resources Service and warranty costsCustomer loss of confidence Loss of market shar