跨境电商B2C实务 课件：客户投诉处理案例.pptx

Cross border E-CommerceBtoC客户投诉处理案例 客户投诉处理案例客户投诉发错货1Claim against the delivery of wrong goodsWere so sorry for the inconvenience caused by the wrong delivery. Thanks for your understanding and cooperation.道歉重新发货告知发货信息再次道歉We have shipped out the replacement immediately when we heard about this issue. Attached please check the tracking number and the invoice. And please ship out the goods back to this address......Well pay for the shipping cost. 客户投诉处理案例客户投诉产品质量差2claim against the inferior product qualityWere so sorry to hear that youre not satisfied with our product. But were also appreciate