酒店日语宾客关系主任岗位职责.pdfVIP

Hotel Level: I – V Department: Rooms Division 酒店等级： 一-五 部门： 房务部 Job Band: 8 Reports To: Guest Relations Manager / Front Office Manager 职位等级： 8 直属上级： 宾客关系经理，前厅部经理 JOB OVERVIEW 职位概述 • Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management. • 负责建立和保持日本客人与管理层之间的相互理解和友好关系。 At InterContinental Hotels Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being a roachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. ® 在洲际酒店及度假村 ，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： • 亲切、充满自信、体现尊重来展现富有魅力的你。 • 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 • 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 DUTIES AND RESPONSIBILITIES 工作职责 • Plan and co-ordinate the provision of friendly, efficient services to Japanese guests • 进行相关计划和协调工作，以确保向日本客人提供友好和高效的服务 • Schedule activities for Japanese guests • 安排日本客人的活动日程 • Plan and co-ordinate all promotional activities targeting Japanese clients • 计划和协调所有针对日本客户的促销活动 • Trace relevant statistics about Japanese clientele • 对日本客户的相关统计数字进行跟踪 • Co-ordinate and supervise all activities for Japanese guests • 协调和监督对日本客人开展的所有活动 • Assist with check-ins/check-outs of Japanese clients • 协助日本客人办理入住和退房手续 • Greet Japanese Guests upon arriva • 在日本客人抵店时进行迎接 • Room Japanese Guests • 为日本客人安排客房 • Cover guest relations desk • 负责客户关系台的工作 • Assist Japanese guests with airline bookings and reconfirmation’s • 协助日本客人进行航班预订和确认 • Assist a departments in being receptive to the needs of Japanese guests • 协助