assessment形成性考核 --(最新整理版).pptxVIP

BE Course Exam OrientationBy Zhu Meiping 2005.12.16 IntroductionCourse objectivesCourse focusesCourse assessment guidelinesThe final exam structurePast exam performance analysisHow to prepare for the course examFAQ Course objectives (1) Basic facts about a company and consider the way it has changed (M1). Different ways organizations can be structured (M1).Examples of successful products (M1). Different ways organizations can provide efficient services to their customers (M2) Various aspects of customer service and the ways in which organizations can get feedback from their customers (M2)Conce