酒店礼宾英语.docx

酒店礼宾部基础英语 A. Greeting the guest at the door 迎接客人 1) Welcome to Ginmau Garden Hotel. 欢迎光临XX酒店。 　　 2) May I help you with your bags/luggage, sir? 我来帮您提包吧，先生? 　 3) How many pieces of luggage do you have? 您有多少件行李? 　　 4) I’ll show you to the Front Desk. 我来带您去前台。 　 5) This way, please.这边请。 　　 6) There are too many people here, could you wait in line, please? 　　人挺多的，您请排队等候，行吗? 　　 7) Please enjoy your stay/Have a nice stay with us.祝您入住愉快。 　　 　　 B. Showing guest to the room 带客进房 　　 1) I’ll show you to room 1801. 我带您去1801房。 　　 2) Let me take your luggage, are these all yours? 　　我来替您提行李，这都是您的吗? 　　 3) Just a moment, please. I will bring a luggage cart. 　　请稍等，我去推辆行李车来。 　　 4) Are these your luggage? 这些是您的行李，对吗? 　　 5) Is there anything valuable or breakable in your bag/briefcase/suitcase? 　　您的包/手提箱/皮箱里有什么贵重或易碎物品吗? 　　 　　 C. Taking the elevator 搭乘电梯 　　 1) Here we go to the elevator. 电梯在这边。 　　 2) After you, sir. 您先请。 　　 3) This way, please. 这边请。 　　 4) Watch your step, sir. 请慢走，先生。 　　 5) Which floor, sir? 去哪一层，先生? 　　 6) Just a moment, please. The elevator will be here soon. 　　请稍等，电梯马上就下来了。 　　D. Inside the room 在房内 　 1) This is your room, after you, sir. 这是您的房间，您先请，先生。 　　 2) Where do I put your bags? / May I put your luggage here? 　　您的包放哪?/我可以把您的包放这吗? 　　 3) Here is your room key. Is this all of your bags? 　　给您房间钥匙，您的行李件数对吗? 　　 4) Shall I open the curtains for you, sir? 我替您打开窗帘，好吗? 　　 5) Here is a brochure explaining hotel services. 　　这里有个小册子介绍饭店各项服务。 　　6) If you have any questions, you can dial “7”, it is Housekeeping service center. 　　假如您有任何问题，请拨客房服务中心电话“7”。 　　 7) And if you require anything, you can call Housekeeping or the Assistant Manager. 如有问题请打电话给客房或大堂副理。 　 　　 　E. Take the luggage for check-out guests 为离店客人拿行李 　　 1) I’ve come for your luggage soon. 我很快过来帮您拿行李。 　　 2) How many pieces of luggage do you have, sir? 先生，您有几件行李? 　　 3) May I have your room number? 能告诉我您房间号码吗? 　　 4) I’ll come up to collect your bags./ I’ll have somebody to collect it right away. 　我马上上去帮您拿行李/我马上派人来替您