西直门地铁站自动售检票系统乘客满意度调查报告#46;.docVIP

西直门地铁站自动售检票系统乘客满意度调查报告.

西直门地铁站自动售检票系统

乘客满意度调查报告

姓名,张泽英

学号

班级,运输1305班

组别,第10小组

指导老师,刘智丽

轨道交通调查与出行行为分析

目录

摘要:..........................................................................................................................31.调查方案设计................................................................................................................3

1.1调查方式.............................................................................................................3

1.2设计步骤.............................................................................................................32.调查方案.......................................................................................................................4

2.1调查目的.............................................................................................................4

2.2调查对象.............................................................................................................4

2.3调查单位.............................................................................................................5

2.4调查程序.............................................................................................................5

2.5调查时间.............................................................................................................53.调查问卷.......................................................................................................................6

3.1问题的设计..........................................................................................................6

3.2答案的设计..........................................................................................................84.问卷发放.......................................................................................................................9

4.1抽样方法.............................................................................................................9

4.2具体步骤.......................