1.3如何给游客留下良好的第一印象.pptxVIP

如何给游客留下良好的第一印象新疆农业职业技术学院Howtomakeagoodfirstimpression.作为导游人员注重个人卫生、仪容仪表、得体的言谈举止，有助于增强旅游者对导游人员的信任感，缩短导游人员与旅游者之间的心理距离。Afterwevemetthetouristsonarrivalattheairport,itsalwaysveryimportantforthetheguidetokeepabestimpression.Asweknow,thefirstimpressionisusuallyoneofthejudgementsforaperson.Asaguide,thepersonalhygien,personalimage,suitableattitudeandbehaviour.Itcanhelpstrengtheningtrustfromtourists.一、仪表形象礼仪keepgoodpersonalimage仪容仪表发型Hairstyle导游人员头发要修剪、梳理整齐，与脸型、体形、年龄相协调，不能有头屑，保持干净，不染、不留奇异发型，女士不佩戴色泽鲜艳的发饰，男士发型遵循前不盖额，侧不遮耳，后不触领的原则。Haveagoodpersonelhygiene.Tomakesureyoushower,shaveandbrush/combyourhairinaccordancewithyourface,bodyandage;payparticularattentiontoyouroralhygiene.面部化妆facialmake-up以浅妆、淡妆为佳，不浓妆艳抹，避免使用气味浓烈的化妆品。Femaleguidesmaywearamodestamountofmake-up,insteadofheavymake-upandmakesuredontusestrongsmellofcosmetics.口腔oralhygien保证口气清新，不吃含刺激性气味的食物，口中无异味。Keepyourmouthcleanandfresh,withoutstrangesmelloffood.一、仪表形象礼仪keepgoodpersonalimage仪容仪表鼻腔nasalcavity要经常清理鼻腔，修剪鼻毛。Alwayskeepcleanyournoseandtrimyournasalcavity.手指甲fingernail指甲里无污垢，保持干净，勤修剪，不留长指甲，不涂色彩鲜艳的指甲油。Keepyourfingernailcleanandoftentrim.Nocolournailpolish饰品ornaments佩戴的饰品应少而简洁、大方得体，不夸张、不华贵。Femaleguidesmaywearsimpleandlessexaggerationandluxurious，ingoodtaste.（二）举止礼仪attitudeandbehaviour公共卫生PublicHygien不随地吐痰，不乱扔果皮纸屑。不在他人面前剔牙齿、挖耳朵、掏鼻孔、打哈欠、搔痒、脱鞋袜。咳嗽和打喷嚏时，应用手帕捂住口鼻，尽量减少声音。Guidesshouldnotspit,litterdropinginpublic.Donotcleanyourteethatthetable,pickyourear,takeoutyournostrils,yawning,scraching,takeoffshoesandsocksoranywhereinpublic,neitherwithyourfingeroratoothpick,noryourtongue.（二）举止礼仪attitudeandbehaviour饮酒Drinking在旅游涉外活动中，导游人员应尽量不喝酒或少喝酒，饮酒时酒量不能超过自己酒量的1/3，以免酒后失态，影响工作。Guideshouldnottodrinkalcoholandshouldnotdrinkover1/3amountofyourcapacityincaseofdrunk.二、着装礼仪Dressetiquettex导