5.1 带团返回后的工作课件讲解.pptVIP

CompanyLogo出境旅游领队实务(双语)

ThePracticeofOutboundTourLeader(BilingualVersion)ChapterFive:SubsequentWorkafterReturning带团返回后的后续工作SectionOne:HandoverwiththeOperator与组团社计调人员进行工作交接SectionTwo:FinancialReimbursement财务报销SectionThree:Follow-upServicetotheOutboundTourists对出境旅游者的后续服务SectionOne:HandoverwiththeOperator

与组团社计调人员进行工作交接1.1MaketheWorkReport带团工作汇报1.2SubmittheWrittenReportonSpecialCasetogetherwiththeReportofReceptionGroup递交特殊事情的书面报告和接团工作总结1.3HandinOtherRelevantMaterials交齐其他与该团有关的资料凭证1.1MaketheWorkReport带团工作汇报

1.1.1OralWorkReport口头工作汇报1.1.2WrittenReport书面报告(1)TourLeaderLog《领队日志》(2)TheEvaluationFormofTourServiceQuality《旅游服务质量评价表》《领队日志》《旅游服务质量评价表》1.2SubmittheWrittenReportonSpecialCasetogetherwiththeReportofReceptionGroup

递交特殊事情的书面报告和接团工作总结(1)MakeWrittenReportontheSpecialCaseduringtheTour特殊事情的书面报告(2)PersonalWorkReportoftheTourLeader领队的接团个人工作总结TheabovewrittenmaterialsarethesupplementfromthetourleadertotheOP.Theyshouldbehandedinanddocumented.Thedepartmentmanagershouldreadandcheckthemintimetoavoidthetroubleissuesmentionedinthematerials.以上两项文字资料是作为领队对计调人员的口头带团工作汇报的补充，需要一并交上存档。旅行社的部门经理应当对领队的总结及报告及时批阅，避免其中提及的问题拖延。WarmTips温馨提示：1.3HandinOtherRelevantMaterials

交齐其他与该团有关的资料凭证1.3.1ReceiptthatMatters有证据作用的凭证1.3.2LettersfromtheTourists游客来函等资料TheticketofkaenakTempleinEgypt埃及卡纳斯神庙的门票TheticketofSchlossSch?nbrunn奥地利美泉宫的门票TheticketofPragueCastle布拉格城堡的门票SectionTwo:FinancialReimbursement

财务报销2.1Handlethefinancialreimbursementintimeuponthetravelagency’sregulations按照旅行社的要求按时进行报账2.2TheAllowanceoftheTourLeaderandOthe