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C:\acbooks\AHPLeanSigmaOpResearch\DemingAndToyota.fm8/16/08r.rPAGE1
C:\acbooks\AHPLeanSigmaOpResearch\DemingAndToyota.fm8/16/08
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DemingViewsonManagementCrisis
W.E.DemingJapaneseManufacturing
“OutoftheCrisis”**Draft08-15**
Intheearly1950?s,W.EdwardsDeming,WalterShewhart,(fromBelllabs)andotherAmericantechnicalteams,wereaskedbyGeneralDouglasMcArthur,tocometoJapantohelprebuildthatshatteredeconomy.McArthurhadaplantogetJapanbacktoaneconomicallystablesystemassoonaspossible,andhesawmanufacturingasakeycomponent.(This wasn?taltruism,sinceiftherewerenojobs,thenthepopulacemightresorttoviolence,makingtheoccupationbyAmericantroopsmoredifficult).Thesetechnicalteams,andDeminginparticular,providedtheideasandtechniquesthatmotivatedtheJapanesetobegintheirmanufacturingrenaissance.ToyotaandotherJapanesemanufacturerslistened,learned,andacted.TheyinstitutedthepracticesrecommendedbyDeming,infusedwiththeirownculturaltraditions.ThebookTheElegantSolution:Toyota’Fsor-mulaforMasteringInnovation,givesa2007updateoftheJapanesetriumphinmanufacturing.
Theirsuccessisinverylargemeasureduetothemind-setthatDemingandtheAmericanteamsputintoplacewaybackinthe ?50?s.(MyowntakeisthatanimportantcomponentofthismindshiftisthattheAmericanteamsemphasizedmeasuringabsolutelyeverything,sinceonlybycom-parativemeasurementscanimprovementtakeplace.TheotherDemingideasarecrucial,butIthinkmeasurementunderliesmostofthem).
TheresultofthisJapanesededicationtomodernmanufacturingandmanagementpracticesisnowpainfullyevidenttoushereintheU.S.,withToyotaMotor Company?srevenuesexceedingthecombinedrevenuesofGM,Ford,DaimlerChrysler,andVolkswagon.NotethatalloftheJapanesesuccesswasachievedinspiteofhavingnooil,iron,wood,andpracticallynootherindustr
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