运用品管圈提高首台手术开始的准时率.pdf

医疗管理

运用品管圈促七日古同首台手术开始的准时率

TheApplicationofQualityControlCircletoImprovethePunctuality

RateoftheBeginningoftheFirstSurgery

口陆金英LUJIN—ying路志红LUZhi—hong俞雪静YUXue-jing

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目的通过品管圈小组活动，提高首台手术开始的准时率。方法成立品管圈小组，确定以“提高首台手

术开始的准时率”为主题，进行现状及原因分析，拟定对策后组织实施，进行持续质量改进。结果经品管

圈活动，首台手术开始的准时率明显提高，达到了预期目标。品管圈活动在解决问题能力、责任心、沟通协

调、自信心、团队凝聚力、积极性、品管手法、和谐度8个方面均有提高。结论开展品管圈活动不仅优化

了手术科室工作流程，提高了首台手术开始的准时率，也提高了医护人员工作效率，降低各科成本，节约能

源，同时还提高了圈员的团队精神和质量管理能力。

Abstract：ObjectiveToexplorewhetherpunctualityrateofthebeginningoffirstsurgerycanbeimprovedbyQualityControlCircle(QCC)group

activities．MethodQCCteamwasestablishedwiththethemeof”ImprovethePunctualityRatefortheBeginningoftheFirstSurgery”toanalyzethe

statusquoandcausesfortheissues，developandimplementtheproposedcountermeasurestomaintainthecontinuousqualityimprovement．Results

AftertheimplementationofQCCactivities，thepunctualityrateofthebeginningofthefirstsurgerysignificantlyimproved．Perfomrancewasimproved

ineightareasincludingproblem-solvingskills，responsibility，communicationandcoordination，self-confidence，teamcohesion，motivation，quality

controltechniques，harmonyaftertheQCCactivities．ConclusionQCCoptimizesworkflowofsurgicaldepartments；increasesthepunctualityrateof

thebeginningofthefirstsurgery；improvestheefficiencyofhealthcare；reducesthecostofrelevantdepartments；andimprovesteamworkandquality

managementcapabilitiesofmembersinQCCteam．

关键词Keywords：品管圈QualityControlCircle；持续质量改进sustainablequalityimprovement；手术科室DepartmentofSurgery；

首台手术thefirstsurgery；准时率punctualityrate

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手术室是医院全体手术科室的运转枢纽，它担负着手术治始的准时率”为主题进行质量改进，取得满意效果，现报道如下。

疗和抢救病人的重要任务，每个手术的顺利、及时完成都需要临

品管圈运行程序与方法

床手术医生、麻