酒店员工管理制度.docxVIP

酒店员工管理制度

目录

一、前言....................................................3

二、酒店组织结构与职责......................................3

2.1酒店组织结构图.......................................5

2.2各部门职责...........................................6

2.2.1前台部...........................................8

2.2.2客房部...........................................8

2.2.3餐饮部..........................................10

2.2.4商务中心........................................11

2.2.5健身中心........................................12

2.2.6洗浴中心........................................13

2.2.7人力资源部......................................14

2.2.8财务部..........................................15

2.2.9保安部..........................................16

三、员工招聘与培训.........................................17

3.1招聘流程............................................18

3.2培训体系............................................20

3.2.1新员工入职培训..................................21

3.2.2在职员工技能培训................................22

3.2.3员工职业发展培训................................23

四、员工行为规范...........................................24

4.1仪表仪态规范........................................25

4.2工作态度要求........................................26

4.3团队协作精神........................................27

4.4保密义务............................................28

五、员工考勤与休假.........................................29

5.1考勤制度............................................30

5.2休假规定............................................31

六、员工绩效管理...........................................32

6.1绩效考核标准........................................33

6.2绩效评估流程........................................34

6.3绩效反馈与面谈......................................35

七、员工福利与激励.........................................36

7.1福利政策............................................37

7.2奖励制度............................................39

7.3激励措施............................................40

八、员工纪律与处罚...............................