酒店英语学习情境一：前厅服务英语1-8 Checking Out.pptVIP

学习情境一：前厅效劳英语

学习任务:结帐退店Name:KateJob:CashierResponsibility:Tohelpcheckoutandsettlethebillforguests.

ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6Activity

LearningObjectives学习目标Afterfinishingthistask,youshouldbeableto：☆Dealwithdifferentmethodsofpayingthehotelbill.☆Explainaseriesofitemsonthehotelbill.

WorkingProcedures工作程序Asktheguestforhis/herroomnumber询问宾客房间号Checkifthetotaliscorrect检查总额是否正确Askiftherewereanychargesmaderecently询问最近是否有消费Printandpresenttheinvoicetotheguest打印并将账单交给宾客Helptheguestsettlethepayment帮助宾客结帐Presentthereceipttotheguest把收据交给宾客Thanktheguestforstayingatthehotel感谢宾客入住酒店

WorkingKnowledge工作知识(1)1.Themaindutiesofthecashier.□Makingchanges□Settlingguests’accounts□Cashingtraveler’schecks□Exchangingforeigncurrencies□Balancingaccountsatthecloseofeachshift

WorkingKnowledge工作知识(2)2.SomeabbreviationsonthebillsRoom=RoomCharge房费T=TelephoneCallCharge电话费L.DIST=LongDistanceCall长途电话费RESTR=Restaurant餐饮费L=Laundry洗衣费C.I.A.(CashInAdvance)预付现金P.I.A.(PaidInAdvance)已预付B.N.P.(BillNotPaid)未结帐

WorkingKnowledge工作知识(3)3.Thefollowingisachartshowingthecomponentsofahotelbill.roomservicechargelast-minutechargerestaurantbillHotelBillLaundryservicechargeRoomrentTelephonebill

HotelTask酒店任务SupposeyouareKate,nowyou’regoingtohelptheguestcheckout.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是GeorgeBrown,到前台办理结帐退宿,你打算用美国运通卡付款.角色B:你是前台收银员Kate，你为Brown夫妇办理信用结账，并祝客人旅途愉快。

Wordstoknowbilln.帐单keycard房卡depositn.押金invoicen.发票receiptn.收据changen.零钱includevt.包括drawup结帐totaln.vt.总数servicecharge