《跨境沟通与客服》 课件——Chapter1 Introduction.pdf

Cross-border

E-Commerce

Customer

Serviceand

Communication

Leo

Chapter1

Introduction

1.3Business

scopeofcross-

1.2Business

bordere-

ability

commerce

requirementsfor

customer

cross-bordere-

1.1Cross-service

bordere-commerce1.4Basic

customerservice

commerceprocessof

posts

customercross-border

serviceposte-commerce

divisionandcustomer

workobjectivesservice

Learningobjectives

•1.Understandthejobdivisionandworkobjectivesofcross-

bordere-commercecustomers

•2.Familiarwiththeabilityrequirementsofcross-bordere-

commercecustomerservicepositions

•3.Familiarwiththebusinesss