(3)IT服务质量管理方法.pdf

Wolfgang

W.

Osterhage

ITQuality

Management

ITQualityManagement

ThiSisaFMBlankPage

WolfgangW.Osterhage

ITQualityManagement

WolfgangW.Osterhage

Wachtberg-Niederbachem,

Germany

TranslationfromtheGermanlanguageedition:AbnahmekomplexerSoftwaresysteme.

DasPraxishandbuch.(©)Springer-VerlagBerlinHeidelberg2009

ISBN978-3-662-43766-7ISBN978-3-662-43767-4(eBook)

DOI10.1007/978-3-662-43767-4

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