中职英语教案：Unit4-Customer-Service(全6课时).docVIP

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英语

课程名称

英语模块3

所在

年级

二年级

主备

教师

授课教师

授课系部

授课班级

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日期

课题

Unit4CustomerServiceWarm-upListeningandSpeaking

教学

目标

1.Studentswilllearnsomewordsphrases.

2.Beabletoelicitthesolutionsanddealwithcomplaints；

recognizethevalueofhonestyindoingbusiness.

重点

Tomastertheimportantwordsphrases.Readthewordscorrectly.

难点

HowtoimprovetheSs’abilitiesoflisteningandSpeaking.

教法

Task—basedTeachingMethod.Situationallearning.

教学设备

Multi-media

教学

环节

教学活动内容及组织过程

个案补充

教

学

内

容

Step1:warm-up

1.Brainstorm.

T:Whatafter-saleproblemshaveyouhadinyourlife?

(Wrongdelivery,packagedelay,packetloss,qualityproblem,pricechange,returnandexchange...)

2.Lookandmatch.

Haveyoumettheseproblemsinthepictures?

Whathappenedinthepictures?

Thedishistoosalty.

Itisthewrongsize.

Thereissomethingwrongwiththemobilephonebattery.

Item

Sentence

Makeacomplaint

Thedishistoo...

Itisthewrong...

Thereissomethingwrongwith...

Thereisno...again.

I’dliketohave...repaired.

Excuseme,I’dliketomakeacomplaint.

Iamcallingtocomplainabout...

After-saleproblems

Thedishistoosalty.

Itisthewrongsize.

Thereissomethingwrongwiththemobilephonebattery.

Thereisnohotwateragain.

I’dliketohavemymobilephonerepaired.

Thereisnohotwateragain.

3.Thinkandtick.TimwenttotheservicecenterTimwenttotheservicecentertohavehismobilephoneexchanged.Thestaffrecordedtheproblemsonthemaintenancerecordsheet.Doyouknowwhattheelementsofamobilephonerepairlistare?

(nameofthecustomer,item,problem,timeofpurchase,solution...)

教

学

内

容

Step2：Listening

Listenandchoose.

Themobilephoneisapartofallofourlivesnow.

CanyouexpressthecomponentsofamobilephoneinEnglish?

(thescreenofthemobilephone,battery,camera...)

WhydidTimgototheservicecenter?

Listenandtick.

Timwenttotheservicecentertohavehismobilephoneexchan