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目录Unit1IntroductionofE-commerceUnit2EstablishBusinessRelationsUnit3InquiryUnit4OfferCounter-offerUnit5PaymentUnit6ShipmentUnit7ContractUnit8OnlinesalesUnit9After-salesandClaims
IntroductionofE-commerceUnit1
Unit1IntroductionofE-commerceE-commerceistheabbreviationofElectronicCommerce,alsoknownas“EC”.ECistheprocessofbuying,selling,transferring,orexchangingproduct,services,andinformationviacomputernetwork.AbroaderdefinitionofEC,notjustbuyingandsellinggoodsandservices,butalsoservingcustomers,collaboratingwithbusinesspartners,conductingE-learning,andconductingelectronictransactionswithinanorganization.
IntroductionofE-commerceDialogue(1)Jane:Goodmorning,you’vereachedtheofficeofABCCompany.ThisisJanespeaking.MayIhelpyou?Caller:Goodmorning.I’dliketospeaktoMr.Johnson,please.Jane:Mr.Johnsonisnotintheofficenow.MayItakeamessage?Caller:Yes,thisisHua-ZhangfromXcompany,I’dliketotalkabouttheshipmentofthegoodswithhim.Jane:OK,andcanIhaveyournumber?Caller:I’msurehehasit.Jane:OK,I’llpassalongthemessageassoonasMr.Johnsonreturns.Part1DialogueUnit1
IntroductionofE-commerceDialogue(2)Jane:Goodafternoon,ABCcompany,mayIhelpyou?Caller:Hi,thisisJamesTaylor,I’mcallingforMr.Jones.Jane:Heisawayfromhisdeskatthemoment,wouldyouliketoleaveamessage?Caller:Yes,couldyoupleasetellMr.JonesthatJamesTaylorcalled?It’sabouttheshipmentofthegoods,Weneedtosetadatefor……Jane:I’msorry,Ididn’tcatchthatlastbit.We’vegotabadconnection!Couldyoupleaserepeatthat?Caller:Yes,it’sabouttheshipment,weneedtosetadatefornextweek’smeeting.Jane:OK,andcouldyoupleasespellTaylor?Caller:Sure,it’sT-A-Y-L-O-R,Rasinred.Jane:Gotit,thanks.Part1DialogueUnit1
IntroductionofE-commerce（一）EssentialQualitiesofBusinessWritin
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