酒店服务英语课件 6 餐厅结账服务.pptVIP

*酒店英语

餐厅结账

payingthebillsettleaccounts餐厅结账告知tellingsettleaccounts餐厅结账Hanks先生和朋友来到西餐厅用餐后,要求结账。引入leadingsettleaccounts餐厅结账小组讨论：1）你了解餐厅结账的流程吗？2）如何给客人解释帐单?3）你来了解多少支付方式呢?settleaccounts餐厅结账givethereceiptorchangestotheguestsgivethebilltotheguestsasktheguestshowtheywouldliketopayasktheguestsiftheywouldlikeanythingelseServiceProcedureExpressthewishes任务一：餐厅结账的服务程序操练一drilltwosettleaccounts餐厅结账任务一：餐厅结账的服务程序的英语表达操练一drilltwo①asktheguestsiftheywouldlikeanythingelsea.Wouldyoulikeanythingelse?b.Wouldyoucareforanythingelse②givethebilltotheguestsa.Hereisthebill.Pleasecheckit.b.Yourbilltotals….③asktheguestshowtheywouldliketopaya.Howwouldyouliketopay,incashorbycreditcard?b.Howwouldyouliketomakethepayment?settleaccounts餐厅结账任务一：餐厅结账的服务程序的英语表达操练一drilltwo④givethereceiptorchangestotheguestsa.Hereisthereceiptb.Herearethechanges.⑤expressthewishesa.(I)hopeyoudidenjoyyourmealhere.b.Welcometocomeagainc.Welcometobewithusagain.settleaccounts餐厅结账任务二：解释帐单根据情境，小组讨论思考：如何跟客人解释帐单？情境b：Hanks先生和朋友来到西餐厅用餐后,要求结账。服务员拿来帐单后，给客人解释帐单情况。操练二drilltwo任务二：解释帐单①Letmebreakitdownforyou,400yuanforfood,200yuanfordrinksand10%fortheservicechargeoftheprivateroom②Youknow,wecharge10%servicefee.③Isitrightnow?settleaccounts餐厅结账Nowit’syourtimetoshow重新编排情境a要求：每组选出一名学生扮演Hanks先生，一名学生扮演餐厅服务员服务员；服务程序全面；注意服务礼貌，禁忌训练一practiceonesettleaccounts餐厅结账完善任务二：常见支付方式情境c:Hanks先生和朋友来到西餐厅用餐后,要求结账。服务员拿来帐单后，客人说自己现金不够了，能否用信用卡结账。要求：要求：表达准确，服务得体。深化一improvementonesettleaccounts餐厅结账a.Excuseme,sir.YouhavetochangeUSdollarsintoRMBattheexchangeCounteroverthere.b.I’msorry.Iamafraidwedon’taccepttraveler’scheck.c.Whatcreditcardareyou