商务英语客户沟通试题及答案.docx

商务英语客户沟通试题及答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.InabusinessEnglishcommunication,whichofthefollowingphrasescanbeusedtoexpresspoliteness?

A.ImafraidIcanthelpyou.

B.Certainly,Illbegladtoassistyou.

C.Thatsnotpossible.

D.Yourewelcome.

2.Whichofthefollowingstatementsistrueabouteffectivelisteningskillsinbusinesscommunication?

A.Activelisteningisapassiveactivity.

B.Listeningrequirestheabilitytoprocessandrespondquickly.

C.Effectivelisteninginvolvesnotjusthearingthewords,butunderstandingthemeaningbehindthem.

D.Listeningisanunimportantaspectofcommunication.

3.Whatistheappropriatewaytogreetaclientoverthephone?

A.Hello,thisisJohnfromXYZCompany.MayIspeaktoMr.Smith?

B.HiJohnhere.CanyouholdonwhileItransferyoutoMr.Smith?

C.Hello,JohnfromXYZ.HowcanIassistyoutoday?

D.Hello,thisisJohnfromXYZ.Canyouhearme?

4.Whichofthefollowingisacommonreasonforusingemailinbusinesscommunication?

A.Toensurethatthemessageisreceivedandreadbytherecipient.

B.Toprovideawrittenrecordoftheconversation.

C.Tosavetimeandresources.

D.Alloftheabove.

5.Howshouldyouaddressaclientwhoisadecision-makerinabusinessmeeting?

A.Mr.President,Iwouldliketopresentourproduct.

B.Hi,thisisBob.Ihaveafewquestionsforyou.

C.Goodmorning,Ms.Director.Howareyoutoday?

D.Mr.CEO,letmeexplainthebenefitsofourservice.

6.Whichofthefollowingisasuitablewaytoendabusinessphonecall?

A.Thatsallfornow.Haveagreatday!

B.Iapologizefortheinconvenience.Thankyouforyourtime.

C.Ifyouhaveanyquestions,pleasefeelfreetocontactme.

D.IsthereanythingelseIcanhelpyouwith?

7.Whenmakingasalespitch,itsimportanttofocusonthebenefitsratherthanthefeatures.Whyisthisso?

A.Benefitsaremorememorableandrelatabletotheclientsneeds.

B.Featurescanbeeasilycop