人工智能在工作中：势头增强，但差距仍然存在.docxVIP

BCGAIATWORK

MomentumBuilds,ButGapsRemain

THIRDEDITION|JUNE2025

Surveyparameters

10,635

respondents

33%

33%33%

33%

Role

Frontlineemployees1Managers

Leaders

2%

2%

11%

20%

35%

27%

4%

Age

65+

55–64

45–54

35–44

25–34

18–24

30%

30%

15%

19%

24%

12%

Companyrevenue

$5B

$2B–$5B

$1B–$2B

$500M–$1B$500M

23%

23%

22%

20%

10%

8%

8%

5%

4%

Industry

TMT

FinancialServicesOthers

Consumer/Retail

Healthcare/MedicalManufacturing

Energy/Utilities

PublicSector

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:TMT=technology,media,andtelecommunications.

1Individualwhite-collaremployees,withnomanagerialresponsibilities.

2MiddleEastrespondentsfromKuwait,Qatar,SaudiArabia,andtheUAE.

Keymarkets

India

Brazil

UK

France

Japan

Italy

Spain

GermanyUS

MiddleEast2

SouthAfrica

509

1,031

1,021

1,015

1,013

1,012

1,011

1,010

1,009

1,002

1,002

Fivekeytakeaways

1

2

3

4

5

AIisnowpartof

Propertraining,

TheGlobalSouthis

Thenextfrontier:

AIagentsarenot

ourdailyworklives.

leadershipsupport,

againshowing

fromadoption

widelydeployed.

While72%ofall

andaccesstothe

higheradoptionof

tovaluewith

Inpractice,only

respondentsare

righttoolscanbreak

AI.Indiaisleading

end-to-endredesign.

13%seeagents

regularAIusers,

thisceiling.Yetonly

thepackwith92%of

One-halfof

integratedinto

adoptionamong

36%ofemployees

regularusers.

respondentssay

broaderwork?ows.

frontlineemployees

aresatis?edwiththeir

theircompanyis

hasstalledat51%.

AItraining.

startingtoreshapeprocesses.Thesecompaniesinvestmoreintheir

people—anditpayso?.

AIisnowpartofourdaily

worklife—butfrontlineemployees

havehitanadoptionceiling

AsAIgoes

AsAIgoes

mainstream,con?denceisrisingand

concernsarefalling

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:Shareofrespondentswhorankedthespeci?edsentimentintheirtoptwoamongsevensentimentoptions.

Optimism

Cur