机故障排查与厂商维修过程记录.pdfVIP

Tom:Heythere,istheresomethingwrong?

You:Yes.Thisprinterisntworking,canyoufixit?

Tom:Okay,couldyoutellmewhathappenedwhenyounoticedtherewasaproblem?

You:Iwasmakingcoffeeinthekitchenwithaco-workerwhenIheardaloudbeefromtheprinter,

soIcameheretocheckouttheproblem.

Tom:That’sstrange,didyoutrytofixit?

You:Yes,Ithoughttheremightnotbeanyink,soItriedtorecethecartridge.

Tom:Thatdidntwork.Well,letmetakealook.I’veneverseenaprinterthisold.HowdoIturniton

andoff?

You:Youhavetopressthepowerbutton.Itsintheback.

Tom:Iseeit.Well,it’snotturningon.Ithinkwe’llgoingtohavetocontactthemanufacturer.

You:Sure.Ihavethenumberforthehelpdeskatmydesk.Letmegogetitforyou.

汤姆：嘿，有什么问题吗？你：是的。这台无法工作，你能修理它吗？汤姆：好的，你能告

诉我当你发现有问题时发生了什么吗？你：我和同事在厨房煮咖啡，突然听到发出很大的蜂鸣

声，所以我来这里检查问题。汤姆：这很奇怪，你尝试过修复它吗？你：是的，可能是墨水没

了，所以我尝试更换墨盒。汤姆：那没用。好吧，让我看一下。我从来没有见过这么旧的。如

何打开和关闭它？你：你必须按下电源按钮。它在后面。汤姆：我明白了。嗯，它没有打开。我

们必须联系制造商。你：当然。我的办公桌上有帮助台的。让我去给你拿一下。

Woman:Hithere,thanksfortalkingwithmetodayaboutjobs.I’dliketobeginwithasimplequestion.

Whatisthemostimportantskillforanemployee?Andwhydoyouthinkthat?

You:Ithinkcommunicationskillsarethemostimportantskillsfortheemployeestohave.Because

allpeople,nomatterwhattheirindustry,needtoworkwithothersaspartoftheteamtoget

theirjobdoneandbesuccessful.

Woman:Okay,letmemoveontoadifferentsubject–jobqualifications.Whatdoyoufindtobemor