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Turnaroundforsoftware,consolidationforBPO

EMarch25,2002TRAILBLAZERS

Aftertheworstyearinitshistory,thebeleagueredIndiansoftwareindustryislooking

forwardto2002-03.Atthesametime,theexuberantBPOsectorexpects2002-03to

bringinevengreatercheer.RajneeshDereports

SoftwareITES:TopTrends

Softwareindustrycautiouslysays2002willbeturnaroundyearafterdismal

2001.

Movetonewermarketswillintensify;utilityandenergyverticalmight

generatehandsomereturns.

Chinesethreatwon’thurtin2002-03.

BPOmarketsettogrowat70percent.

IndianBPOofferingswillmovefromnon-criticalprocessestocritical,

comprehensiveprocessmanagement.

Callcentresegmentwilltakeoffafterstrongshowingin2001.

Racingalongahighgrowthhighway,2001forIndiaSoftwareInc.waslikeastone

wallthatsuddenlycameoutofnowhere,forcingtheindustrytobrakehard.The

softwareindustrywitnessedagrowthrateof65to70percentyear-on-yearoverthe

lastdecade,withthemajorcontributioncomingfromoutsourcedsoftwareprojects

fromtheUS.ButtheUSeconomicslowdown,coupledwiththe9/11WTCattacks

spoilttheparty.Theendresult:theindustrywitnessedagrowthofonly31percentin

2001.

So,will2002bringbackthecheer,orwilldarkcloudscontinuetohoveroverIndia’s

softwaresector?“Thesoftwareindustryhasbottomedoutanditsworstdaysare

over.Theturnaroundhasalreadystartedandithasalmostregained80percentofits

earlierposition,”saysAshankDesai,chairmanandMDofMastek,andex-chairmanof

industryassociationNasscom.Thedebateisnowonthegrowthrateexpectedin

2002.Conservativeestimatesputitsomewherebetween35-40percent,whiledie-

hardoptimistsareforecastingsomewherecloseto50percent.Whatevertheactual

numberthatfinallypops