客户服务流程与管理要求.pdfVIP

Requirementsfor

customerservice

department

1.Standardizationof

cashregister:

1.Checkwhetherthereisabigticketnumberand

stamponthereceipt;

2.WhetherthereisanydebtorIOU

ontheemptyorder;

3.Checkwhetherthebillshavebeenalteredand

registered;

4.Assisttheworkofvariousdepartmentstopreventmissedpaymentsandrefusalto

maketimelyrepayments.

2.Customerserviceinformation:Archivecustomerserviceinformationregularlyand

saveitinthespecifiedlocation;

3.Timelysendingandregistrationof

shortmessages

4.Supervisetheinspectionofvariousforms:acceptanceform,consultationform,dailycontrol

form,shootingrecordform,

Telephoneregistrationform,outingregistrationform,hygieneform,

dutyform,visitform

5.Accuratestatisticsonorders,customervolume,and

performance

6.Trackthefloatdocumentsandsubmitthemtothe

storemanager

7.Providecomforttocustomerswaitinginthelobbysthantwicea

day

对化妆部门要求

一、爱护本部门的各项物品、及时领取、添加（须向主管上报）

二、无条件加班，做好交工作，客人在化妆、早妆

三、在无人拍照化妆时，须安排练妆、造型

四、每天做好仪容仪表检查工作，每天上交一份TCS表格给店长。

五、协助门市看样、付上名字、设立三套方案（参与）

六、第二套礼服由化妆师换，亲自挑选礼服

七、设立二次推销方案说词，客人认可签字开票，无欠款（有欠款

打欠条）交珊珊

八、每天卫生工作，经理检查签字方可离开，打扫不干净者重新打

扫，按早退扣分计算上报卫生表格，贵宾区礼服及时安排整理

（定期定人）

九、早妆当天凭票作业，无票不予安排，上报店长加分

Requirementsfort

hemakeup

department

1.Takegoodcareofvariousitemsinthedepartment,collectandaddthemintime(must

reporttosupervisor)

2.Workovertimeunconditionallyanddoagoodjobinshifthandover.

Customersareputtingonmake-upandmorningmake-up.

3.Makeupandstylingrehearsalsmustbearranged