中级前厅服务员英语服务能力测试题如适用.docxVIP

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中级前厅服务员英语服务能力测试题如适用

一、单项选择（共10题，每题1分，总分10分）

说明：每题提供四个选项，请选择最符合题意的选项。

1.Whenaguestasksfordirectionstotherestaurant,whichresponseismostappropriate?

A.Itsonthesecondfloor,neartheelevators.

B.Imsorry,Idontknow.

C.Youcanaskthebellmanforhelp.

D.It’shardtofind.Youmightmissit.

2.Aguestrequestsextrablanketsonthebed.Whatshouldthe服务员say?

A.Sure,Illbringtwomorerightaway.

B.Sorry,wedon’thaveextrablankets.

C.Icancheck,butitmighttakeawhile.

D.That’snotagoodidea.Thebedissmall.

3.Ifaguestiscomplainingaboutthenoiseintheroom,whichphraseisbest?

A.Iunderstand,butthere’snothingIcando.

B.Yes,thehotelisverynoisyatnight.

C.Letmecheckifwecanmoveyourroom.

D.It’snotasloudasyouthink.

4.Whenaguestasksaboutthehotel’scancellationpolicy,thecorrectresponseis:

A.Youcancancelanytimewithoutcharge.

B.I’mnotsure.Askthemanager.

C.Itdependsontheroomtype.Letmecheck.

D.Nocancellationsallowedafterbooking.

5.Aguestwantstobookaroomforthreenights.Whichquestionismosthelpful?

A.Doyouhaveareservation?

B.Howmuchmoneydoyouhave?

C.Doyoupreferasmokingornon-smokingroom?

D.What’syourfavoritecolor?

6.IfaguestasksfortheWi-Fipassword,the服务员shouldsay:

A.Thepasswordis123456.Enjoy!

B.Idon’tknow.AsktheITdepartment.

C.It’sonthenoteinyourroom.

D.Sorry,Wi-Fiisnotavailable.

7.Aguestasksifthehotelhasapool.Thecorrectansweris:

A.Yes,butit’sclosedtoday.

B.No,wedon’thaveapool.

C.Ithinkso.Letmeconfirm.

D.ThepoolisonlyforVIPguests.

8.Whenaguestthanksyouforexcellentservice,thebestresponseis:

A.You’rewelcome.It’smyjob.

B.I’mgladyoulikedit.

C.Noproblem.Youshouldthankthemanager.

D.Itwasnothingspecial.

9.Aguestasksforthenearestpharmacy.The服务员shouldsay:

A.There’sonetwoblocksaway.

B.I’mnotsurew