外贸英语shi用指南日常沟通测试题目及答案详解.docxVIP

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外贸英语shi用指南日常沟通测试题目及答案详解

一、选择题（每题2分，共10题）

1.题干：WhenconfirminganorderwithaclientfromGermany,whichphraseismostappropriatetouseforpolitenessandprofessionalism?

-A.Weconfirmyourordernow,noproblem.

-B.Weconfirmyourorder.Hopeeverythingisokay.

-C.Yourorderisconfirmed.Thankyouforyourpatience.

-D.Weconfirmyourorder.Pleasepayattention.

答案：C

解析：选项C最符合德国商务文化中的礼貌和专业性要求，强调感谢客户的耐心，体现尊重。选项A过于随意，选项B和D缺乏正式性。

2.题干：IfaclientfromJapanasksforasamplebeforeplacingalargeorder,whichresponseismostappropriate?

-A.Wedonotoffersamplesforlargeorders.

-B.Sure,wesendyouasample.Pleasepayforitfirst.

-C.Wecanprovideasample,butitisfreeonlyforthefirsttime.

-D.Wewillsendasampletoyousoon.Noneedtopaynow.

答案：D

解析：日本客户注重长期合作，免费提供样品以建立信任是常见做法。选项A拒绝合作，选项B和C增加客户负担，不专业。

3.题干：WhendiscussingpaymenttermswithaclientfromBrazil,whichphraseismosteffective?

-A.Paymentmustbemadein30days.

-B.Weacceptpaymentin30days,butnointerestwillbecharged.

-C.Werequire30daysforpayment,nonegotiation.

-D.Paymentin30daysisouronlycondition.

答案：B

解析：巴西客户偏好灵活的付款条件，选项B既给出期限又保持友好。选项A和C过于强硬，选项D缺乏灵活性。

4.题干：IfaclientfromFranceasksaboutthedeliverytimeforanurgentorder,whichresponseismostprofessional?

-A.Wecandeliverin3days,butextracostisneeded.

-B.Wewilltryourbest,butcannotguarantee.

-C.3daysisimpossible,wecanonlypromise5days.

-D.Wecannotdeliverin3days,pleaseorderlater.

答案：A

解析：法国客户注重效率，选项A给出明确承诺并说明额外费用，体现专业。选项B和C缺乏信心，选项D直接拒绝。

5.题干：WhenaclientfromChinaasksforadiscountonabulkorder,whichresponseismosteffective?

-A.Wecannotgiveanydiscountforbulkorders.

-B.Wecangive5%discountifyouordermorethan100units.

-C.Discountisnotallowed,pleaseorderfromanothersupplier.

-D.Wewillconsideradiscount,butyouneedtopayimmediately.

答案：B

解析：中国客户重视批量折扣，选项B给出