外贸英语沟通基础测试题及参考答案.docxVIP

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外贸英语沟通基础测试题及参考答案

一、单选题（每题2分，共20题）

1.WhenwritingabusinessemailtoapotentialcustomerinGermany,whichopeningphraseismostappropriate?

A.Hello,howareyou?

B.DearSir/Madam,weareinterestedinyourproducts.

C.Hithere,letsmakemoneytogether!

D.Goodmorning,hopeyouaredoingwell.

2.IfabuyerintheU.S.asksforasamplebeforeplacinganorder,whichresponseismostprofessional?

A.Sure,butyouneedtopayforthesample.

B.Wedontprovidesamplesforfree.

C.Certainly,pleasesendusyourpurchaseorderforapproval.

D.Illsendyouasampletomorrow.

3.Whatisthebestwaytopolitelydeclineacustomersrequestforadiscount?

A.Wecantgivediscounts,butwecanofferfreeshipping.

B.Sorry,ourpricesarefixedbythemanufacturer.

C.Ifyouordermorethan100units,wecandiscuss.

D.Wedonthavediscounts,butwecanupgradeyourproductforfree.

4.WhennegotiatingpaymenttermswithabuyerinJapan,whichoptionisgenerallypreferred?

A.Werequire100%prepayment.

B.PaymenttermsareT/T30%down,70%afterdelivery.

C.Weacceptallpaymentmethods.

D.Paymentisduewithin7daysofinvoice.

5.Whichphraseismostappropriatewhenconfirminganorderwithacustomer?

A.Great,wellshipyourordernextweek.

B.Weveconfirmedyourorder,butnotrackingnumberyet.

C.Yourorderisconfirmed.Wellnotifyyouwhenitships.

D.Wevereceivedyourorder,butweneedmoredetails.

6.Ifacustomer投诉aboutadelayedshipment,whichresponseismosteffective?

A.Sorry,butthedelayisoutofourcontrol.

B.Wevealreadysentyourorder,butitsslow.

C.Weapologizeforthedelay.Wellexpediteitforyou.

D.Whydidyouorderlate?

7.Whatisthebestwaytointroduceanewproducttoanexistingcustomer?

A.Wehaveanewproduct,buyitornot?

B.Wevelaunchedanewproduct.Areyouinterested?

C.Ournewproductisbetterthanyours.

D.Wedonthavenewproducts.

8.Whenwritingaproduct