英文危机处理试题库及答案.docVIP

英文危机处理试题库及答案

一、单项选择题（每题2分，共10题）

1.Thefirststepincrisismanagementisusually().

A.Crisisresponse

B.Crisisprevention

C.Crisiscommunication

D.Crisisrecovery

2.Whichofthefollowingisakeyelementincrisiscommunication?()

A.Ignoringpublicconcerns

B.Tellingthetruth

C.Delayinginformationrelease

D.Blamingothers

3.Acompanyfacingaproductqualitycrisisshouldfirst().

A.Denytheproblem

B.Conductaninternalinvestigation

C.Suethecomplainant

D.Changetheproductname

4.Whenhandlingacrisis,maintaining()iscrucial.

A.Secrecy

B.Transparency

C.Aggressiveness

D.Indifference

5.Crisismanagementaimsto().

A.Maximizedamage

B.Minimizedamage

C.Hidetheproblem

D.Letthesituationworsen

6.Inapublicrelationscrisis,()canhelprestorethecompanysimage.

A.Apologizingsincerely

B.Arguingwiththepublic

C.Avoidingthemedia

D.Changingthemanagementteam

7.Whichmediumisimportantforcrisiscommunication?()

A.Socialmedia

B.Personaldiary

C.Companysinternalmemo

D.Employeesprivateconversation

8.Asuddennaturaldisasterhittingacompanysfactoryisa().

A.Financialcrisis

B.Operationalcrisis

C.Reputationcrisis

D.Humanresourcescrisis

9.Crisismanagementplansshouldbe().

A.Fixedandunchangeable

B.Updatedregularly

C.Keptsecretfromemployees

D.Onlyformajorcrises

10.Whendealingwithacrisis,theattitudetowardsstakeholdersshouldbe().

A.Disregardthem

B.Listentotheirconcerns

C.Threatenthem

D.Manipulatethem

答案：1.B2.B3.B4.B5.B6.A7.A8.B9.B10.B

二、多项选择题（每题2分，共10题）

1.Keycomponentsofacrisismanagementplaninclude().

A.Riskassessment

B.Communicationstrategies

C.Emergencyresponseprocedures

D.Budgetallocationforcrisishandling

2.Whichofthefollowingaretypesofcrises?()

A.Technologicalcrises

B.Financialcrises

C.Reputationcrises

D.Ethicalcrises

3.Effectivecrisiscommunicationshouldinvolve(