英文用户反馈试题库及答案.docVIP

英文用户反馈试题库及答案

一、单项选择题（每题2分，共10题）

1.Whatdoes“feedback”mean?

A.回复B.反馈C.回答

答案：B

2.Whichwordisusedtodescribepositiveuserfeedback?

A.negativeB.neutralC.positive

答案：C

3.Ifausersays“Theappisveryconvenient”,thisis__feedback.

A.badB.goodC.normal

答案：B

4.Whatdowecalltheinformationusersgiveabouttheirexperience?

A.reviewB.reportC.feedback

答案：C

5.Whenaskingforuserfeedback,wecansay“Pleasegiveusyour__.”

A.opinionB.orderC.money

答案：A

6.“Idontlikethisproduct”is__feedback.

A.positiveB.negativeC.useful

答案：B

7.Whichisawaytocollectuserfeedback?

A.ReadingbooksB.ConductingsurveysC.WatchingTV

答案：B

8.Userfeedbackhelpscompaniesto__theirproducts.

A.worsenB.improveC.ignore

答案：B

9.Ifauserhasaproblem,itsimportanttogettheir__.

A.feedbackB.giftC.time

答案：A

10.“Thisservicemeetsmyneeds”shows__feedback.

A.negativeB.positiveC.no

答案：B

二、多项选择题（每题2分，共10题）

1.Whichofthefollowingcanbeusedtocollectuserfeedback?

A.OnlinequestionnairesB.PhonecallsC.Face-to-faceinterviews

答案：ABC

2.Whattypesoffeedbackcanusersgive?

A.PositiveB.NegativeC.Neutral

答案：ABC

3.Whyisuserfeedbackimportant?

A.HelpsimproveproductsB.IncreasescustomersatisfactionC.Buildsbetterrelationshipswithcustomers

答案：ABC

4.Whichchannelscanbeusedtoreceiveuserfeedback?

A.EmailB.SocialmediaC.Companywebsite

答案：ABC

5.Whatmightacompanydoaftergettingnegativeuserfeedback?

A.IgnoreitB.InvestigatetheproblemC.Trytosolvetheissue

答案：BC

6.Userfeedbackcancoveraspectslike__.

A.ProductqualityB.ServicespeedC.Interfacedesign

答案：ABC

7.Howcanacompanyencourageuserstogivefeedback?

A.OfferincentivesB.MakeiteasytoprovidefeedbackC.Promisetosolveproblems

答案：ABC

8.Whichofthesearewaystoanalyzeuserfeedback?

A.CategorizingfeedbackB.Counting