2025年学历类高职单招英语-旅游管理参考题库含答案解析.docxVIP

2025年学历类高职单招英语-旅游管理参考题库含答案解析

一、单项选择题

下列各题只有一个正确答案，请选出最恰当的选项（共30题）

1、WhatisthestandardwaytoconfirmahotelreservationinEnglish?

A.Iconfirmyourhotelbookingfornextweek.

B.Pleaseconfirmyourreservationwithus.

C.Wehaveconfirmedyourhotelreservation.

D.Letmecheckifyourhotelisavailable.

2、Whichphraseisusedtopolitelyrefuseacustomersrequest?

A.Icannotdothat.

B.Weapologizefortheinconvenience.

C.LetmeseeifIcanhelp.

D.Thatsimpossible.

3、InWesterncountries,whatshouldyouavoidduringameal?

A.Usingutensilsforalldishes

B.Crossingyourlegsduringconversation

C.Lettingfoodtouchyourplate

D.Sharingdisheswithothers

4、Whatistheusualcheck-outtimeinmosthotels?

A.12:00PM

B.10:00AM

C.11:30AM

D.2:00PM

5、Howtohandlecustomercomplaintsproperly?

A.Ignoretheproblemandblametheguest

B.Listencarefullybeforeaddressingtheissue

C.Solveitimmediatelywithoutcheckingdetails

D.Chargeextrafeesforcomplainthandling

6、Whichdocumentisessentialforgrouptoursafetymanagement?

A.Touristinsurancepolicy

B.Itinerarywithemergencycontacts

C.Groupphotopermissionslip

D.Menuforlunchbreak

7、Whatisthecorrectexpressionforafollow-upemailafterabusinessmeeting?

A.Aquickemailreminder

B.Aformalthank-youemail

C.Apromotionalofferemail

D.Anurgentrequestemail

8、Inwhichcountryistippinglesscommonforhotelservices?

A.USA

B.Japan

C.UK

D.France

9、Whichinformationmustbeincludedinahotelconfirmationemail?

A.Roomtypeandview

B.Bookingreferencenumber

C.Hotellogoandslogan

D.Weatherforecastforthestay

10、Whatisthefirststepinhandlingaguestcomplaintaboutroomservice?

A.Offeracomplimentarydrinkimmediately

B.Listentotheguestsdetailedaccount

C.Checkthehotelscomplaintrecord

D.Instructthestafftoapologizepublicly

11、酒店预订流程中，客户要求修改预订