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- 约10.37万字
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- 2026-01-26 发布于湖南
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AIinaction
HowgenAIandagenticAI
redefinebusinessoperations
capgeruREEARCHNTTUTE
#GetTheFutuΓeYouWant
06
10
Executive
summaΓy
AsoΓganizations
realizeAIbenefits,
ROIconceΓnswane
28
36
GenAIandagenticAIadoptionissoaΓing
AI-drivenprocess
transformationsare
deliveringvalueacrossbusinessoperations
Tableof
contents
AIinaction
2
Tableof
contents
Preparingyour
organizationfor
AI-poweredbusinessoperations
Conclusion
84
OuΓseΓvices
ReseaΓch
54
79
78
methodology
AIinaction
3
Thisreportisprimarilyintendedforseniorexecutivesin
businessoperations—particularlythoseleadingfunctionssuchassupplychain,procurement,finance,andcustomerorpeopleoperations.ItwillalsobevaluabletoCTOs,
CDOs,andothertechnologyandinnovationleadersexploringthestrategicroleofGenAIandagenticAIinenterprisetransformation.
Thisreportoffersunique,data-driveninsightsinto
howGenAIandagenticAIarebeingadoptedacross
industries,withafocusonROItrends,emergingusecases,andtheirtangibleimpactoncorebusinessfunctions.
Italsoexploresworkforceimplications,governancebestpractices,andscalingstrategies—makingita
criticalresourceforleaderslookingtomovebeyondexperimentationanddrivemeasurablevaluefromAIinvestmentsinbusinessoperations.
Whoshouldreadthis
reportandwhy?
AIinaction
4
I∩thisreport,“AI,Ge∩AIa∩da9e∩ticAIi∩busi∩ess
operatio∩s”referstothei∩te9ratio∩oftraditionalAI,AI-enhancedprocessautomation(IPA),generativeAI(GenAI),andagenticAIi∩toor9a∩izatio∩al
workHowstoimprovee代cie∩cy,decisio∩-maki∩9,a∩di∩∩ovatio∩.
Keyterminologyusedinthereport:
•Artificialintelligence(AI)isacollectiveterm
forthei∩telli9e∩tcapabilitiesi∩lear∩i∩9systems,typicallycate9orizedi∩tomachi∩evisio∩a∩d
se∩si∩9,∩aturalla∩9ua9eprocessi∩9(NLP),
predicti∩9a∩ddecisio∩-maki∩9,a∩dacti∩9a∩dautoma
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