AI 落地实践：生成式 AI 与智能体如何重构企业运营.pptxVIP

AIinaction

HowgenAIandagenticAI

redefinebusinessoperations

capgeruREEARCHNTTUTE

#GetTheFutuΓeYouWant

06

10

Executive

summaΓy

AsoΓganizations

realizeAIbenefits,

ROIconceΓnswane

28

36

GenAIandagenticAIadoptionissoaΓing

AI-drivenprocess

transformationsare

deliveringvalueacrossbusinessoperations

Tableof

contents

AIinaction

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Tableof

contents

Preparingyour

organizationfor

AI-poweredbusinessoperations

Conclusion

84

OuΓseΓvices

ReseaΓch

54

79

78

methodology

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Thisreportisprimarilyintendedforseniorexecutivesin

businessoperations—particularlythoseleadingfunctionssuchassupplychain,procurement,finance,andcustomerorpeopleoperations.ItwillalsobevaluabletoCTOs,

CDOs,andothertechnologyandinnovationleadersexploringthestrategicroleofGenAIandagenticAIinenterprisetransformation.

Thisreportoffersunique,data-driveninsightsinto

howGenAIandagenticAIarebeingadoptedacross

industries,withafocusonROItrends,emergingusecases,andtheirtangibleimpactoncorebusinessfunctions.

Italsoexploresworkforceimplications,governancebestpractices,andscalingstrategies—makingita

criticalresourceforleaderslookingtomovebeyondexperimentationanddrivemeasurablevaluefromAIinvestmentsinbusinessoperations.

Whoshouldreadthis

reportandwhy?

AIinaction

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I∩thisreport,“AI,Ge∩AIa∩da9e∩ticAIi∩busi∩ess

operatio∩s”referstothei∩te9ratio∩oftraditionalAI,AI-enhancedprocessautomation(IPA),generativeAI(GenAI),andagenticAIi∩toor9a∩izatio∩al

workHowstoimprovee代cie∩cy,decisio∩-maki∩9,a∩di∩∩ovatio∩.

Keyterminologyusedinthereport:

•Artificialintelligence(AI)isacollectiveterm

forthei∩telli9e∩tcapabilitiesi∩lear∩i∩9systems,typicallycate9orizedi∩tomachi∩evisio∩a∩d

se∩si∩9,∩aturalla∩9ua9eprocessi∩9(NLP),

predicti∩9a∩ddecisio∩-maki∩9,a∩dacti∩9a∩dautoma