W23–FSCM–信用争议收款管理概览.pptxVIP

SAPBestPracticesforWholesaleDistributionDE

ScenarioOverviewW23Credit,DisputeandCollectionsManagement

OverviewW23–FSCM–Credit,DisputeandCollectionsManagementThisscenarioshowshowCredit,DisputeandCollectionsManagementhelpcompaniestoreducedayssalesoutstanding,tosavetimeandcostsandimprovecustomerrelationshipmanagement.Itshowshowallthecomponentsworktogetherstartingwiththeinitialcreditcheckinthesalesprocesstothecollectionsprocesswhilereducingthefinancialrisk.SAPDisputeManagementenablescross-departmentdisputeresolutionandstreamlinestheentiredisputemanagementprocess.

W23–FSCM–Credit/Dispute/CollectionsManagementBusinessViewWewillbecoveringthefollowingbusinessactivities:CreditManagementfornewsalesorderReviewcustomersopenitemstatustopreparecontactCustomercontact/CreateaDisputecaseCreateapromisetopayReleasetheblockedorderClarifytheDisputeCasePostingPaymentWritingoffandclosingthedisputecase

BusinessBenefitsLogisticsDispute/CollectionsCreditManagmentFlexibleCreditChecktoreduceFinancialRiskCustomersopenitems,Disputesandgiven/brokenpaymentpromiseseasilyavailableInformationaboutdisputedinvoicescanbesavedduringcustomercontact.DisputeManagementoptimizestheclarificationofthesedisputes.PromisetopayinformationcanbesavedandfollowedupbythesystemWellpreparedcustomercontactandfollowupallowfasterandbettercreditdecisionandreducesthedisturbanceinthedeliveryprocessOptimizedflowofinformationbetweendifferentdepartments(email,workflowetc)toclarifyDisputesAutomaticupdateofDispute/CollectionsinformationfromaccountingtransactionsAutomaticwriteoffofopenamountsafterapprovalBusinessViewDeliveryBlockedSalesOrderClarifyDisputeCaseReleaseblockedorderCustomerContactDisputeCasePromisetoPayingpaymentWriteOff

BusinessBenefitsLogisticsDispute/CollectionsCred