工厂退货与维修服务优化方案.pptxVIP

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2026-01-28 发布于四川
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工厂退货与维修服务优化方案.pptx

SAPAGINBaseline:

ScenarioOverviewJ42-ReturnsandRepairsat PlantforITServices

ReturnsRepairsatPlantHighlights ServicenotificationRepairorderAutomaticcreationofserviceorderManagementoftechnicalobjects‘equipments’Checkofwarranty Crossapplicationtimesheet Resource-relatedbilling

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionTransparentrepairprocessFlexibleplanningfunctionalityDetailedcostcontrollingCreatecustomercontractActivity:Customersends

servomotorCreatereturndeliverywithreferencetorepairorderChangeservicenotification-CreationofrepairorderwithreferencetoservicenotificationCreateservicenotificationQuickerresponsetoclientsDisplayrepairorderDecreasedprocessingtimesNecessaryinformationalwaysuptodate

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsChangerepairorder‘startrepairs’–automaticcreationofserviceorderStockoverviewChangeserviceorderPostgoodsissueRecordactualtimeworkedandtransfertimetoserviceorderActivity:TechnicianrepairsservomotorCheckplanned/actualcostsServomotorarrivesatcustomersite

BusinessView-ReturnsRepairsatPlantBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsChangeequipment-equipmentstatusarrived‘atcustomersite’+assigncustomerwarrantyCloseserviceorder(technically)DisplaystatusofrepairorderCreatebillingrequestforresource-relatedbillingSettlementofserviceorderCloseserviceorder(businessview)Createbillingdocumentforresource-related

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGandits

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