奥纬咨询：2025电信转型新前沿：代理型AI与数字代理的实践价值研究报告 英文版 .docxVIP

FRONT

FRONTIERIN

TELECOM

TRANSFORMING

PracticalbenefitsofagenticAIanddigitalagents

NextFrontierInTransformingTelecom

AUTHORS

LakshMaggooCharlesDePommerolAshikArdeshnaEmmanuelAmiotLaurentBensoussanJadHaddad

LindyKouyoumjiIvanPalenciaBenjaminTubiana

3

NextFrontierInTransformingTelecom

INTRODUCTION

Dearreader

ManyperspectivesonthetelecomindustryemphasizethechallengesofintegratingAIanddigitalagentsatscale,thestruggletofullycapitalizeontheeficienciesandinnovationstheyoffer,andtheoverallskepticismregardingthesector’sabilitytoadapttoarapidlychangingtechnologicallandscape.Theseperspectivesoftenoverlookthetransformativepotentialthattheseinnovationsbringtotelecomoperations,aswellasthesignificantstridesthatforward-thinkingtelecomoperatorshavemadeinleveragingthesetechnologies.

AIanddigitalagentsaremorethanjustpowerfultools;theyserveascatalystsforenhancedoperationaleficiency,increasedcustomerengagement,andacceleratedstrategicdecision-makingwhiletransformingsofterpartoftheBusinesssuchascultureorways-of-working.Astelecomoperatorsharnessthesetechnologies,theyunlocknewavenuesforgrowth.

HowcantelecomoperatorseffectivelyleverageAI,digitalagentsandagenticAIplatformstodriveoperationalexcellenceandgrowth?Beyondthehype,whataretheusecasesthatoperatorsareexecuting?Whatstrategiescanbeimplementedtodeliverimpactintheshorttermwhilesuccessfullyscalingfastandsecuringlastingvalue?

Thesearethequestionsweaddressinourperspective,“Nextfrontierintransformingtelecom:practicalbenefitsofagenticAIanddigitalagents”.Itisshapedbyourstrategicworkwithleadingoperatorsacrosstheglobe.Wehopeyoufinditaninterestingread.

Sincerelyyours

LaurentBensoussan

GlobalIndustryHead

Communications,MediaandTechnology

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CONTENTS

AUTHORS 3

INTRODUCTION 4

THEDISRUPTIVEIMPACTOFA