退货与投诉处理流程概览.pptxVIP

SAPAGReturnsandComplaints(J59)-Overview

ComponentView:Baseline

ReturnsOwnCustomerCreateReturnDeliverySAPR/3PostGoodsReceiptInspectGoodsReceiptReleasecreditmemorequesttobillingCreateUsageDecisionReturnRequestCreateReturnOrderAssignBatchNumberSearchforsalesorderwithreferencetoBatchNumberCreateCreditMemo

BusinessView–ReturnsReturnOrdersReturnDeliveriesCreditQualitychecksManualDefectRecordingGoodsreceipts

Returns-OrderPricingEAN/UPCOrderCustomer: C6000Product: CookiesPrice: 5CNY/pcQuantity: 10palletsBatchesNoAvailabilityCheckCheckoftheCreditLimitListing...Billing

Returns-DeliveryApril23OrderBatchesShippingdocumentsOrderCustomer: C6000Product: CookiesPrice: 5CNY/pcQuantity: 10pallets

Returns–CreditMemoApril23Order/DeliverySubsequentrefundsPricing

CreditmemoCentralpayer,

purchasinggroupOrderCustomer: C6000Product: CookiesPrice: 5CNY/pcQuantity: 10pallets

ComponentView:Baseline

ComplaintsOwnCustomerSAPR/3CreatecreditmemorequestReleasecreditmemorequesttobillingCreatecreditmemoCustomerComplaint

ComplaintsCustomerCreditMemoRequestCustomerProductOrderReasonCreditValueC6000YB2C90900BillingCreditMemo(Value)1000CNY

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft,Windows,Outlook,andPowerPointareregisteredtrademarksofMicrosoftCorporation.IBM,DB2,DB2UniversalDatabase,OS/2,ParallelSysplex,MVS/ESA,AIX,S/390,AS/400,OS/390,OS/400,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,IntelligentMiner,WebSphere,Netfinity,Tivoli,andInformixaretrademarksorregisteredtrademarksofIBMCorporationintheUnitedStatesand/orothercountries.Oracleisaregisteredtrademar