构建互联体验：利用生成式人工智能加速能源与公用事业的价值实现.pdfVIP

PartnerWhitepaper

OrchestratingThe

ConnectedExperience:

AcceleratingValuefor

EnergyUtilitieswith

GenerativeAI

Copyright©2025HartEnergyand/oritsaffiliates.Allrightsreserved.

OrchestratingTheConnectedExperience:AcceleratingValueforEnergyUtilitieswithGenerativeAIAWSEnergyUtilitiesWhitePaperSeries

TableofContents

ExecutiveSummary01

BoundlessValueCreation02

TheNewParadigminPersonalizedSupport03

GenesysAISolutionsPoweredbyAWS04-05

GenerativeAIinActionforOperationalExcellence06-07

AConnectedApproach08-09

TheRiseofGenAI10

Copyright©2025HartEnergyand/oritsaffiliates.Allrightsreserved.i

OrchestratingTheConnectedExperience:AcceleratingValueforEnergyUtilitieswithGenerativeAIAWSEnergyUtilitiesWhitePaperSeries

ExecutiveSummary

Indemandingindustriessuchasenergyandutilities(EU),AI-firstandcloud-basedtechnologiesareaforce

multiplier,offeringscalable,flexibleandmultimodalsolutionsfortoday’sdynamicworkforcechallenges.

PoweredbybreakthroughadvancesingenerativeAI,human-assistedservicesareopeningupnew

realmsofpossibilityinthepursuitofexcellence.Suchtoolsimprovecustomerandemployeeexperiences

andservicelevelsbyautomatingroutineandrepetitivetasksforgreaterefficiencyandaccelerating

workloadsatanunprecedentedscaleandspeed.Trainedbytop-levelexpertsandmodels,generative

AIvirtualagentsalsobringaneffortlessandincreasinglyempatheticapproachtohandlingsurgeevents

andoperationalissueswitheffectivecommunicationthatisadaptiveandresponsivetocompanyand

consumerneeds.

Enablingfasterdecisionsupportintoday’scompetitivelandscape,generativeAI-poweredsolutions