退货与投诉处理概览及业务优势分析.pptxVIP

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退货与投诉处理概览及业务优势分析.pptx

J59:ReturnsandComplaintsOverviewSAPAG

OverviewScenario–ReturnsandComplaintsThisscenarioprovidesallthenecessaryactivitiesforreturnsandcomplaintsprocessing.Thecomplaintsprocessfocusesonprocessingcreditmemosifnogoodsaresentback.Inreturnsprocessing,goodsarereturnedandundergoaqualityevaluation.Thegoodsarethenreturnedtounrestrictedstockorblockedstock.

ComplaintsProcessingwithCreditMemoBusinessBenefitsCustomerVendorBusinessBenefitsAfterhavingboughtthematerial,thecustomernoticesadefectandinformsthemanufacturer/vendor.The

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