退货与投诉处理概览及业务流程.pdfVIP

Overview

Scenario–ReturnsandComints

Thisscenarioprovidesallthenecessaryactivitiesforreturnsand

comintsprocessing.Thecomintsprocessfocuseson

processingcreditmemosifnogoodsaresentback.Inreturns

processing,goodsarereturnedandundergoaqualityevaluation.

Thegoodsarethenreturnedtounrestrictedstockorblockedstock.

BusinessBenefits

Aninitialsalesorderis

createdforthematerialfor

whichaqualitynotificationis

createdlater.Batch

determinationwithinthe

deliveryiscarriedout

automatically.Thecomplaints

processfocusesonthe

processingofcreditmemosif

nogoodsaresentback.

Withanotificationfora

customercomplaint,youcan

describeandprioritize

problems,monitorthestatus,

printarchivedocuments,and

triggerspecificprocessesin

theSAPR/3system.

ComintsProcessingwithCreditMemo

BusinessBenefitsCustomerVendorBusinessBenefits

AfterhavingboughttheAninitialsaorderis

material,thecustomernoticescreatedforthematerialfor

adefectandinformstheCreateSaOrderwhichaqualitynotificationis

manufacturer/vendor.Thecreatedlater.Batch

vendorcreatesaqualitydeterminationwithinthe

notificationandentersacreditdeliveryiscarriedout

memorequestinthesystem.