原创力文档;;;;;Supposeyouareatthereceptiondesk.Whenyouheartelephonerings,shouldyouansweritimmediately?
2.Canyouspeakoutthenameofyourhotelwhenyouanswerthetelephone?
3.Whenaguestcallstoreservearoom,whatinformationdoyouhavetoget?
;HotelKnowledge;必会单词（课本第5页）;必会单词
;;;;;Supposeyouareatthereceptiondesk.Whenyouheartelephonerings,shouldyouansweritimmediately?
2.Canyouspeakoutthenameofyourhotelwhenyouanswerthetelephone?
3.Whenaguestcallstoreservearoom,whatinformationdoyouhavetoget?
;HotelKnowledge;必会单词（课本第5页）;必会单词
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