【2】BEC商务英语考试专业词汇整理(1).docxVIP

1、abandonrate挂断率(衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比)

????例：Bychoosingtherighton-holdmusic，thecompanyhasreducedabandonrateby50%.

2、absenteeism旷工，缺勤

例：Improvementsinworkingconditionshelpedtoreducelevelsofabsenteeism.

3、absoluteinterest绝对产权，绝对权益

例：Thecompanyhasanabsoluteinterestinthebuilding.

4、academicintelligence学术方面的才智

例：Phrasessuchassolvesproblemswell，displaysinterestintheworldatlarge，acceptsothersforwhattheyare，admitsmistakes，isgoaloriented，andconverseswellsuggestthatpeoplefocusonthewo