英语客服笔试题及答案.docxVIP

英语客服笔试题及答案

考试时间：______分钟总分：______分姓名：______

第一部分：阅读理解

DearCustomer,

ThankyouforcontactingXYZTechSupport.IamAlex,yourtechnicalsupportrepresentative.Iunderstandyouareexperiencingissueswithyourprinternotconnectingtothenetwork.Iamheretohelpyouresolvethisproblem.

First,couldyoupleasecheckiftheprinterispoweredonandiftheWi-Filightison?Ifthelightisnoton,pleaseensuretheprinterisproperlyconnectedtopowerandtryturningitonagain.Ifthelightisonbuttheprinterstilldoesnotconnect,pleasefollowthestepsbelow:

1.Mak