《写作、口语、听力：商务交流要领》Writing, S

essentials Writing, Speaking, ListeningTime-saving books that teach specific skills to busy people, focusing on what really matters; the things that make a difference –the essentials. Other books in the series include: Writing Business E-mails Making the Most of Your Time Coaching People Leading Teams Making Meetings Work The 80/20 Management Rule Solving Problems Delegating Expand Your Vocabulary Preparing a Marketing Plan Speaking in Public Making Great Presentations Writing Good Reports Writing Great Copy For full details please send for a free copy of the latest catalogue. See back cover for address.Writing, Speaking, Listening Helen Wilkie ESSENTIALSPublished in 2001 by How To Books Ltd, 3 Newtec Place, Magdalen Road, Oxford OX4 1RE, United Kingdom Tel: (01865) 793806 Fax: (01865) 248780 e-mail: info@howtob .uk All rights reserved. No part of this work may be reproduced or stored in an information retrieval system (other than for purposes of review), without the express permission of the publisher in writing. # Copyright 2001 Helen Wilkie British Library Cataloguing in Publication Data. A catalogue record for this book is available from the British Library. Edited by Diana Brueton Cover design by Shireen Nathoo Design Produced for How To Books by Deer Park Productions Typeset by PDQ Typesetting, Newcastle-under-Lyme, Staffordshire PrintedandboundinGreatBritain NOTE: The material contained in this book is set out in good faith for general guidance and no liability can be accepted for loss or expense incurred as a result of relying in particular circumstances on statements made in the book. Laws and regulations are complex and liable to change, and readers should check the current position with the relevant authorities before making personal arrangements. ESSENTIALS is an imprint of How To BooksContents Preface 7 1 WriteforYourAudience 9 Use language your reader will understand 10 What does this particular reader need to know? 13 Adopt a pleasant tone 16 2 Choose