质量体系tl9000-3.0.doc

Section 4 Quality management system 第四章 质量管理体系 4.1 General requirements 一般要求 4.2 Documentation requirements 文件要求 4.2.1 General 总则 4.2.2 Quality manual 质量手册 4.2.3 Control of documents 文件控制 4.2.3.C.1 Control of Customer-Supplied Documents and Data – The organization shall establish and maintain a documented procedure(s) to control all customer-supplied documents and data (e.g., network architecture, topology, capacity, installation termination assignments, and database) if these documents and data influence the design, verification, validation, inspection and testing, or servicing the product. 客户提供文件及数据控制－ 组织将建立并且维护文件化程序以控制所有客户提供的文件和数据（例如，网络体系结构，布局，容量，安装结束任务及数据库）如果这些文件和数据影响设计，验证，确认，检查及测试，或服务于产品。 4.2.4 Control of records 记录控制 Section 5 Management responsibility 第五章－管理职责 5.1 Management commitment 管理承诺 5.2 Customer focus 以顾客为关注焦点 5.2.C.1 Customer Relationship Development – Top management shall demonstrate active involvement in establishing and maintaining mutually-beneficial relationships between the organization and its customers. [4] 发展顾客关系－最高管理者应积极参与建立并维护组织与顾客之间的相互受益的关系。 5.2.C.2 Customer Communication Procedures – The organization shall establish and maintain a documented procedure(s) for communicating with selected customers. The documented procedure(s) shall include: 顾客沟通程序－组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件应包括： a) a strategy and criteria for customer selection, 选择顾客的策略及标准 b) a method for the organization and its customers to share joint expectations and improve the quality of products, and 组织和顾客共同参与策划及提高产品质量的方法，和 c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. [4] 会同顾客安既定的时间间隔评审期望目标的状况，并且应有可以追踪决定流转的方法。 5.2.C.2-NOTE 1: It is recognized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the customer, the history of problems, custome