7-QRMReview.pptVIP

Quality Risk Management (QRM) Session Objectives Know the principles and processes of effective quality management Believe that quality management is intrinsic (built in) to the way that RAs do business - the ‘D’ in DWI Know why and how to maintain project documentation to the highest standards Understand the purpose of a project quality risk management review What is Quality Management? Quality Management process Organise all relevant documentation created during the project (e.g. milestone plan, responsibility matrix, contract, performance measures - the IPP) Decide on a means of categorising the documentation (hint: try doing by the 7 keys) into a Project File (paper or electronic) Make cross-references in the file to any ‘working papers’ (e.g. flipchart work) Tip 1: make sure that both the contents the quality of the Project File reflects the professionalism of your work Tip 2: help yourself to navigate the file by having a ‘Contents Page’ at the front How does your IPP look? Why Quality Risk Management? Consulting companies lose $millions, which represents the difference between what was planned, what was actually achieved and what was paid for Did not meet the clients’ expectations (unclear scope) Improper management of project financials Client did not hold up their end of the bargain (unclear responsibilities) No contract, project plan, or scope control $M Focussing on quality risk management provides a way of preventing / reducing these problems Ensuring that you have a contract and that you work to it Having a project management process based on the 7 keys Having a ‘Change Control’ procedure for scope Documenting all assumptions (communicated to the client) Establishing / maintaining a suitably detailed work plan Establishing / maintaining a performance measurement process Implementing a client acceptance process Having an ‘Issue Resolution’ process Maintaining progress reports and meeting minutes Remember: The QM process demonstrates our capabi