个人绩效与职 员保留.pptVIP

Chapter 3: Individual Performance and Retention 个人绩效与员工保留 Individual Performance and Retention 3.1 Individual Employee Performance 员工个人绩效 3.2 Individual/Organizational Relationships 个人和组织的关系 3.3 Job Satisfaction and Organizational Commitment 工作满意度和组织承诺 3.4 Retention of Human Resources 人力资源的留任 3.5 Retention Determinants 员工留任的决定因素 3.6 The Retention Management Process 员工留任的管理程序 Individual Performance Factors: Individual Performance = Ability ×Effort ×Support Effort Expended（努力程度） Motivation Work ethic Attendance Job design Individual Ability（个人能力） Talents Interests Personality factors Organizational Support（组织支持力度） Training and development Equipment and technology Performance standards Management and co-workers Individual Motivation个人动机 The desire within a person causing that person to act.（促使人产生某种行为的内在力量） Maslow’s Hierarchy of Needs 马斯洛的层次需求论 Herzberg’s Motivation/Hygiene Theory 赫茨伯格的双因素理论 Equity as a Motivator 公平理论 Expectancy theory 期望理论 Maslow’s Hierarchy of Needs Physiological needs Safety and security needs Belonging and love needs Esteem needs Self-actualization needs 激励因素 Herzberg’s Motivation/Hygiene Theory Motivators (激励因素— 工作) Hygiene Factors（保健因素— 环境） Achievement Interpersonal relationships Recognition Company policy/administration Work itself Supervision Responsibility Salary Advancement Working conditions Equity as a Motivator Equity— the perceived fairness of what the person does compared with what the person receives.(付出和所得的比较) Expectancy theory — the behavior-outcome relationship Effort-Performance Expectations: Perception that more effort will lead to higher performance Performance-Reward Linkage: Perception that the level of performance achieved will lead to desired outcomes or rewards Effort in Task Behavior Level of Task Performance Achieved Outcomes or Rewards for Performance Achieved Value of Rewards Individual/Organizational Relati