商务英语道歉信.pptVIP

道歉信的目的是向收信人表明歉意，请求对方对自己的某种过失表示谅解。 　　写作策略： 　　首段：表明写信意图，对某事表示歉意。 　　主体段落：说明道歉的具体原因，应展开。在主体段落中，写信人应当在申述理由时照顾读信人的感受，切忌强词夺理。 　　结尾段：再次表明兼意，请求收信人的谅解。在结尾段还可以建议对自己的过失采取何种补救措施。 　　道歉信中开头段常用句式和套话 道歉信中开头段常用句式和套话 　　I am writing this letter to express my regret… 　　I am writing to apologize for… 　　I would like to give you my apology for… 　　I must apologize about (not) doing sth… 　　Please accept my sincere apology for… 　　I am writing to say sorry for… 道歉信中结尾段常用句式和套话 　　Once again, I am sorry for any inconvenience caused. 　　Please allow me to say sorry again. 　　I sincerely hope that you will be able to think in my position and accept my apologies. 　　I want to let you know how regretful I am feeling now. 　　 Dear Sir. I am writing this letter to _________to you for the mistake that we sent the shoes in wrong color. I have acknowledged that my fault has brought you great trouble and ________.I hereby _____my deep sorrow for this matter and we are going to do our best to ________you. I _______you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our _________on this matter. ? Best regards Dear Mr/Ms,? We are sorry we cannot send you immediately the ________ and _________for which you asked in your letter of March 10. ___________are expected from the printers in two weeks and as soon as we receive them, we will send you a_____. Yours faithfully I went to your store to buy a watch last Sunday. When I mentioned the high price, the No. 5 saleswoman replied in a sarcastic tone, “You can go ahead and buy a cheap fake one from other stores”. Obviously She didn’t know how to treat a prospective buyer! I hope you can improve your service and give me a face-to-face apology. My telephone number is 010 Sincerely yours,Amelia Dear sir or madam, 本文的写作对象可以估计是该店负责人，作者作为顾客在购物过程中有不愉快经历，希望通过本信得到一个说法。在写作过程中语气既不能过于强势，但也要注意将事情讲清楚，明确表达自己的不满以及自己希望的解决办法。