大学生学生满意度调查研究外文翻译.docVIP

附件3 外文翻译 原文1 Measuring student satisfaction at a UK university Students’ opinions about all aspects of academic life are now sought by educational institutions worldwide, generally, in the form of a satisfaction feedback questionnaire. It is this student satisfaction survey, within the context of Liverpool John Moores Faculty of Business and Law that this paper addresses. In the UK, Higher Education (HE) students were considered to be the “primary customers” of a University (Crawford, 1991), even before they were liable for the payment of “up-front” tuition fees. Students are the direct recipients of the service provided, i.e. a three year degree programme made up of a number of modules at each level. As if to confirm this status of the “student as customer”, the Higher Education Funding Council for England (HEFCE) has introduced a National Student Survey. This survey is aimed at final year students to seek their views on a number of aspects of teaching, assessment and support provided by their university and its courses. The results will ultimately be used by Government and Funding Bodies to produce league tables of university performance. The position of a university in any league tables will impact ultimately on its image. Image has a strong impact on the retention of current students and the attraction of potential students (Jameset al , 1999). Indeed recruitment and retention of students has been moved to the top of most universities’ agendas by HEFCE due to their desire to increase the UK student population in line with Government targets. Poor retention rates may have adverse funding consequences for institutions (Rowley, 2003a). This paper takes the view that student satisfaction, retention and recruitment are closely linked. Thus student satisfaction has become an extremely important issue for universities and their management. The aim is to try to maximise student satisfaction, minimise dissatisfaction and therefore retain students and so improve the inst