OP-N-152MALLMANAGEMENTMANUAL(商店街管理手册).docVIP

` MALL MANUAL – SAFE LEGAL 商店街管理手册 – 安全与守法 For TENANTS, FOOD COURTS AND SHORT TERM LEASE HOLDERS 适用于长期承租户、美食广场和短期承租户 Version 1.0 版本 1.0 Author: George Xu 作者：许锦龙 Date: 01 Sep 2007 日期：2007年9月5日 Lease Management Manual Contents 商店街管理手册目录 Content 目录 Page Number 页码 Mall Management Policy 商店街管理政策 3 Mall Management Decision Chart 商店街管理决策模式图 5 Risk Assessment Product Rules/ Operational Controls 风险评估/产品规则/营运管理控制措施 7 What Good Looks Like 好的做法 9 RACI 11 High Risk products 高风险产品 12 Checklists 检查表 15  Mall Management Policy 商店街管理政策 Shopping mall lessee will contribute to the future growth of Tesco and enhance our offer to customers 商店街承租户一直并将继续对Tesco的进一步成长做出贡献，并增加我们所能为顾客提供的服务种类。 These businesses trading within our malls could pose risks to our reputation and damage our customers by; 但如果商店街发生以下情况，将会给我们的声誉带来危险，并伤害到我们的顾客： Selling unsafe goods 销售不安全的商品 Causing food poisoning 引起食物中毒 Causing accidents to our customers and staff, fire being the biggest risk 给顾客和员工造成伤害，其中火灾是最大的风险 Breaking consumer protection laws 违反消费者保护权益的法规 In Mall retailing and catering operations it will normally be possible to differentiate the lessee staff and operations from our own however enforcement authorities may be empowered to take action against Tesco as well as the lessee when things go wrong so the reputation risk remains. 虽然商店街在向顾客提供销售或餐饮服务时，顾客通常能将商店街承租户的业务与我们Tesco自己的业务区分开，并且通常也能将承租户的员工与我们自己的员工区分开，但当执法机关在商店街发现问题时，执法机关除对商店街承租户采取处罚行为的同时，也可能会对我们Tesco采取相应的行动。所以，承租户不合法、不安全的行为对Tesco的声誉也将产生风险。 It is Tesco Group policy to ensure that safety and legality is maintained by ensuring cle