CPK_培训材料.pptVIP

GB-2006-0.10 * Cpk = (97.18 - 95) / 3*1.26 = 2.18 / 3.78 = 0.58 This is not what they claim. Likely we will have in the future some weeks with service levels less than 95%. GB-2006-0.10 * The only new terminology is Cpu and Cpl. It is used by Minitab. GB-2006-0.10 * The new concept is Cp: it reflects the best possible Cpk if the process level could be moved to the center. It can be calculated easily by using (USL-LSL)/2 in the nominator and, as usual, 3s in the denominator of the formula. Cp will always be greater than or equal to Cpk GB-2006-0.10 * Transactional You can do this as an individual exercise. Ask the answer of question 1 first. If necessary explain again how to calculate. The second question is meant to be discussed in the classroom. Ask for possible answers: Expand the allowed 15minutes too late or too early; this is the voice of the customer and can only be expanded in close cooperation and after explicit agreement of the customer Move the average to the middle (= precisely on time) Decrease the spread GB-2006-0.10 * Transactional Belongs to the previous sheet and must be shown together. GB-2006-0.10 * For the delivery date process the same could be happening. ‘Short term’ could be a day, ‘long term’ in this case could be 30 days. Per day the three delivery times seem to remain relatively close to each other. Ask why? For example because some days there may be less traffic than others, or the weather may affect the arrival times of the whole day. All days together the deviations vary much more because of the extra day-to-day differences. GB-2006-0.10 * The same information but now as fitted curves. A small curve reflecting three (deviations of) arrival times close to each other. The fit of the total deviations is much wider than the curve of an ‘average’ day. GB-2006-0.10 * This is a summary of short- and long-term issues GB-2006-0.10 * These metrics are valuable for continuous as well as for attribut