XX酒店高层管理者薪酬体系再设计.docVIP

XXXXXXX酒店高层管理者薪酬体系再设计 摘 要 随着旅游产业的快速发展，市场竞争也愈加激烈，酒店要想在市场上保持领先地位，得到消费者认可，得到顾客的满意，就要提高酒店的服务质量，酒店服务质量的高低又与员工的付出和努力密不可分，酒店服务质量的竞争其实就是人力资源的竞争，让员工满意了，员工就会付出自己的全部精力干工作，酒店的服务质量就会提升。其中，相比普通员工，酒店高层管理者的满意度对于酒店的经营更为重要，影响着企业战略的实施与成败，而影响高层管理者积极性的除了自身的工作成就感以外，很大程度上依赖于给予高层管理者的薪资水平，有吸引力的薪资水平对高层管理者有激励作用，为酒店经营水平起到正面作用。本文以山西国际酒店为例，依据激励理论和薪酬理论，运用人力资源管理薪酬制度，通过对酒店高层管理者的问卷调查和访谈法，运用定性、定量、实证分析的方法，对该酒店高层管理者薪酬现状进行分析，查找问题，并重新设计薪酬体系，以此更加有效激励高层管理者对酒店质量作出更大贡献。 关键词：酒店；高层管理者；薪酬体系再设计 Abstract With the rapid development of the tourism industry, and the increasingly fierce market competition,in order to maintain its leading position in the market, recognized by consumers, customer satisfaction,hotel Is necessary to improve the quality of hotel services.The level of hotel service quality are inextricably linked with the effort and commitment of the employees.Competition in the hotel service is quality human rescourse competition.Employee satisfaction, employees will pay all of their own energy dry work, and will enhance the quality of hotel services.The hotel senior manager satisfaction for the hotel business is more important.Attractive salary levels of senior managers have incentives to play a positive role for the level of hotel operators.Shangri-La Hotel, Beijing, for example, based on incentive theory and remuneration theory,Human resource management remuneration system，Through the questionnaire survey and interviews of senior managers of the hotel，analy This hotel senior management remuneration status quo and find the problem And re-design of the compensation system. Keywords: Hotel; senior managers; pay system redesign 目 录 第一章 绪论............................................... 0 1.1研究背景.................................................0 1.2研究意义.................................................1 1.3研究思路与方法...........................................1 薪酬体系概述.........................................3 2.1薪酬的相关概念...........................................3 2.1.1薪酬体系要素.................................