星级酒店礼宾部SOP.docVIP

礼宾部 标准工作程序  TRADERS FUDU HOTEL, CHANGZHOU STANDARD OPERATION PROCEDURE CONCIERGE Task No. Description CON-01 Airport pick up 机场接机 CON-02 Airport Lost Found service 机场失物处理程序 CON-03 Wake-up call/ to guest room 去客人房间叫早服务 CON-04 Room change 换房程序 CON-05 Message taking 处理留言 CON-06 Wake up call 处理叫早服务 CON-07 Ordering of flowers 订花服务 CON-08 Incoming item delivery 外部物品转交 CON-09 Outgoing item to be held 外转物品寄存 CON-10 Restaurant reservat